Frequently Asked Questions
Helping you shop with confidence!
General Questions
How long does delivery take?
To ensure your favorite pieces arrive safely and on time, we’ve partnered with the most reliable delivery companies. Your orders are in trusted hands—and if anything goes wrong, we’re here to make it right.
We offer same-day delivery within Metro Manila for confirmed orders, and 3–5 business days for provincial areas not covered by Lalamove.
Do you accept returns or exchanges?
Need to return or exchange an item? We’re happy to help. Simply email us, and we’ll guide you through the return process, including eligibility, instructions, and the return address. Our goal is to make your experience as smooth and satisfying as the designs we deliver.
What if my order arrives damaged?
We do our best to ensure every item arrives in perfect condition. If something goes wrong, please contact us immediately with photos of the issue—we’ll resolve it as quickly as possible.
Can I reserve or book an item?
We hold booked items for up to one week, giving you the flexibility to pick them up at a time that’s most convenient for you.
What materials are your products made of?
Our pieces are crafted from carefully selected materials including wood, metal, soft flannel, sherpa fabric, rock plate, and more—blending comfort, durability, and modern style.
How do I care for my furniture and fabrics?
We recommend spot-cleaning with a soft cloth and mild detergent for fabric items. Avoid harsh chemicals and direct sunlight for prolonged periods to preserve colors and textures.
How can I contact you?
You can reach us via email or direct message on our social media channels. We’re always happy to assist you with product inquiries, styling advice, or order updates.
Care Guide
To help you enjoy your Ljus & Lätt Designs pieces for years to come, here are some simple care tips tailored to the materials we use: